Author Archives: Lee Bowron

How Psychology Impacts Service Contract Claims

Beyond the Failure Rate:  How Psychology Impacts Service Contract Claims Lee Bowron, ACAS, MAAA John Kerper, FSA, MAAA When an administrator develops a new product, the actuary must simultaneously find a price that will be competitive in the marketplace, incentivize production, and provide enough funds to settle all the claims. While all these concerns are

Navigating GAP Exposures in 2023

The fluctuating dynamics of used car prices, auto financing, and insurance markets are making GAP landscape navigation increasingly challenging. Here’s what you need to know: Used Car Prices: Post-pandemic shifts caused a decrease in used car valuations, affecting GAP losses, especially in contracts issued in the last 2 years. Auto Financing: Rising interest rates are

VSCs: Changing Your Rates

Recent inflationary pressures are causing administrators to adjust rates for Vehicle Service Contracts (VSCs).   The U.S. Bureau of Labor Statistics reported that inflation for motor vehicle parts was +14.9% year-over-year in June 2022. Are You Ready to Change Rates? VSC pricing changes may not be common in your organization.  Loss ratios for many administrators have